FAQ:
Q1: Are you an
Engraving diffuser
plate
manufacturer?
Yes, we are. You can check more on our
website:www.rinalgp.com
Q2:Can you give me
an Engraving
diffuser sample
order?
Sure, we accept sample
orders.
Q3: How long can I get my order?
The lead time is 3-7 working days for samples and 7-15
working days for bulk orders. Sometimes it is shorter
or longer according to stock and quantity. And shipping
time is around 5-30 working days depending on the
shipping methods you choose.
Q4: What is the warranty time for your products? If any
is broken, what I will do?
2-3 years warranty for most of our products. During
warranty time, we will arrange the new replacement to
you for free of charge.
Q5: Can I get OEM/ODM customized products for special
applications?
Of course, we provide OEM and ODM service, design, and
produce per customers requirements. Such as different
lengths, different voltages,s and higher lumen
efficiency of led strips, different sizes of led
panels, tubes; special/unusual materials for some
lights, etc.
Q6: What kinds of payment methods do you accept?
T/T bank transfer, West Union and Paypal.
Q7: What kinds of shipping methods do you
use?
Sea: seaport to seaport, cheap, long
time, suitable for big volume orders
Air: airport to airport
Global express DHL, UPS, FedEx, EMS, TNT: door to door,
mostly used, 3-7 working days delivered.
Kinds of Post air mail etc: for small packages below
2kgs, 25-30 working days.
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