To better ensure the safety of your goods,
professional, environmentally friendly, convenient
and efficient packaging services will be provided.
FAQ
Q1: Can I have a free quote?
A: Yes, free quotes are available to our
clients. The price is calculated as per buyers
specific requirements.Please help to provide the
following information.
1). Windows and doors schedule indicating
the window dimensions(W x H),quantities and
type.
2). Frame color & coating(powder
coating/fluorocarbon/anodizing/electrophoresis or
others).
3). Type of glass and thickness(Double
glazed or toughened/laminated/Low-E, with/without
noble gas or others) and
color(clear/tinted/reflective or others).
4). Energy rating & security requirements.
Q2: What is DERADs manufacture time?
A: 30-45 days after the confirmation of
deposit and drawing. Q3: What is the payment
terms? A: Normally, 30%-50% of total amount by
T/T as deposit and balance before delivery.
Irrevocable L/C at sight is also acceptable.
Q4: Will we need to
install the glass(onsite glazing)or does DERADs
products come with the glass
installed? A: Glass is normally installed
at factory based on windows/doors dimension to
ensure the quality of the products.Onsite
glazing is only recommended for extremely large
sized products. Q5: What is DERADs warranty? A:
DERAD provides a 7 years warranty.
Q6: What kind of service will DERAD provide in
terms of technical support? A: At DERAD, our
technical engineers communicate with the
clients closely to provide them timely and
professional advice throughout the entire
project Installation instructions are available
in accordance to Australian Windows Association
Industry guide.