(1) Are you a factory or a trading company?
A: We are direct factory and our
production line covers all standards and
Brass,Copper & Aluminum products or as per your
requirement.
(2) How long can I get some products samples
for checking and how much is it?
A: If make new samples as per your
specification, it takes around 7 working days.
The price of made to print samples will depends
on the requirement of material, surface
treatment, dimension, etc. Samples cost will be
refunded when order quantity reaches to a certain
amount.
(3) How is the warranty of the products
quality control?
A: We hold the tight end quality
controlling from very beginning to the end and
aim at 99.99% error free.
(4) Whats the delivery time?
A: We usually ship by DHL, FedEx and TNT.
It usually takes 3-5 days to arrive. Airline and
sea are shipping both available. For products in
stock, we can ship it
within 7 days after receiving your payment. For
custom order, within 24 tons, production time is
20-35 days after confirmed every details.
(5) Do you have any MOQ limit for products
order?
A: The MOQ for each product category is
negotiated individually for samples checking is
available.
(6) How to proceed an order for
products?
A: We manufacture product as per
product drawing and
custom size, Secondly We quote according to your
requirements or our suggestions. Thirdly customer
confirms the samples and places
deposit for formal order. Fourthly We arrange the
production.
(7) Company logo print on a product is
available?
A: Yes. Please inform us formally before
our production and confirm the design firstly
based on our sample.
(8) How to deal with the faulty
product?
A: Our products are produced in strict
quality control system .Secondly, during the
guarantee period, we will send new product with
new order for small quantity. For defective batch
products, we will repair them and resend them to
you or we can discuss the solution including
re-call according to real situation.