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ROMAROSE has over 100 employees, including customer service, procurement, and quality control staff. While maintaining a relaxed and enjoyable work environment, our employees handle each order with strict professionalism. Over the years, ROMAROSE has produced more than 9 million gifts for various institutions and enterprises. We actively promote corporate brands at trade shows, company anniversaries, mall promotions, and various commemorative events. More than 20 multinational banks, 30 government departments, and 100 educational institutions have chosen ROMAROSE for their corporate gifts. Our team has served over 4,500 organizations. ROMAROSE has a 500-square-meter quality inspection and packaging center, ensuring every gift is thoroughly checked before reaching the customer. We offer over 12,000 gift options, and our customer service team is eager to provide advice, production expertise, and the latest trends in gift selection.

1. What categories of products do you offer? We offer a wide range of promotional gift categories, including but not limited to: *Stationery*: pens, notebooks, folders, etc. *Electronics*: USB drives, power banks, headphones, etc. *Apparel*: T-shirts, hats, scarves, etc. *Home Goods*: mugs, keychains, candle holders, etc. *Travel Accessories*: luggage tags, travel pillows, travel bags, etc. *Custom Gifts*: various gifts tailored to customer requirements 2. Do you offer free samples? Yes, we provide free samples to help you confirm the product quality and design. Our policy is as follows: *Standard Products*: Free samples are available; you only need to cover the shipping cost. *Custom Products*: We may charge for samples based on the complexity and cost. Sample fees will be refunded when you place a bulk order. 3. What is the lead time? The lead time depends on the type of product and order quantity: *Standard Products*: Generally 2-3 weeks. *Custom Products*: Typically 3-5 weeks, including design confirmation, production, and quality inspection We will do our best to meet your timeline requirements. Specific lead times can be discussed when placing the order. 4. Do you offer credit terms? We offer credit terms for long-term clients. The details are as follows: *New Clients*: Full payment is required upfront for the first order. *Long-term Clients*: We offer 30-day, 60-day, or 90-day credit terms based on mutual agreement. The specific terms and conditions will be detailed in the contract to ensure both parties interests. If you have more questions or need further information, please feel free to contact us. We look forward to providing you with high-quality products and services.