Q1. Can Shenzhen Foya Solar Technology Co.,Ltd.
ship battery out of China?
R1: Yes, we can ship to any country out of
China, you can tell us your address to
check.
Q2. How does Shenzhen Foya Solar Technology
Co.,Ltd. ship the LiFePo4 battery packs?
R2: For sample order or small battery packs,
we can ship by express through Fedex, UPS, TNT etc.
If whole parcel over 100KG, can ship by air or by
sea, sea shipping is more cheaper. Customer can
tell your nearest airport name and sea port name
for Foya Solar sales person to check the best
option for you.
Q3. What is your warranty?
R3: We offer 3 years warranty for all our
battery pack. we ensure at least 5,000 cycle life
for the LiFePO4 battery pack, which means, after
2,000, 80% DOD, there will still around 60%
capacity left. You can use it for at least 5 years
for normal 1 time charge and discharge
everyday.
Q4:What functions does your battery
support?
R4:Our battery can support customized
Bluetooth monitoring function, RS485 or CAN-bus
communication function
Q5:Can I buy a few batteries as samples? What
is the quantity of minimum order?
R5:Of course, we are supporting customers to
buy 1-2 samples as the beginning of our business
cooperation.
Q6:How do we make the payment?
R6:T/T , Western Union , Ali Pay, Escrow, and
Paypal are warmly welcomed.
Q7:Whats the lead time for mass
production
R7:It depends on the actual situation. 3-7
days with stock, if without stock, that will be
depends on your order quantity, normally needs
20-25 days.
Q8:Can we visit your factory?
R8:Warmly welcome. Once we have your
schedule, we will arrange the professional sales
team to follow up your case.
Q9: Can I use my charger to charge your
battery?
R9: The charger needs to be able to adapt to
the charging mode of the lithium battery. The
charging of the lithium battery is CC-CV. The
products we sell also have Lifepo4 chargers, which
are compatible with our batteries.
Q10: Can we print our customized logo on the
battery?
R10: We support customized labels to be
printed with customer logos. If the order quantity
exceeds 50, we can customize the label for
free.
Q11: Can I customized the battery
appearance?
R11: We support customized, metal shell can
be customized according to the requirements
Q12:Can I store the battery for a while and
not use it right now?
R12:Yes,if the battery packs are not being
used in 3 months, please place them after fully
charged. Please keep the battery pack under a cold
and dry condition .