1.Q:What are the advantages of your
company?
A:Strong R & D team, independent R & D and production
of main parts, to control product quality from the
source.
2.Q:Can you supply OEM &ODM service
?
A:Yes, but there is a minimum order quantity
required.
3.Q:What kind of certificates your products
have acquired ?
A:Most of our products have acquired CE, FCC, ROHS, UL,
PSE, UN38.3 and MSDS certificates, which is able to
satisfy most countries importing requirements.
4.Q:How long is the delivery time of your
products?
A:The delivery time of different products is different,
and the delivery time of portable power station is
usually 1 month.
5.Q:How do you ship the goods since they are
high capacity battery ?
A:We have long-term cooperated forwarders who are
professional at battery shipment.
6.Q:How long is the warranty? How to maintain
the quality problem? How to deal with the quality
problem?
A:Products are guaranteed for 1 year.
For general minor problems, our company will issue
maintenance instructions and express spare parts.
Customers can repair and replace spare parts by
themselves according to the instructions. (The
guaranteed period for 1 year)
If it cannot be repaired within the warranty period,
our company will provide new product replacement.(The
replacement period for a half year)
7.Q:Can your machines carry refrigerators,
coffee makers, and electric kettles?
A:Please read the product manual carefully for details.
As long as the Noninductive load not over our rated
load.
8.Q:Does your portable power station have UPS
function?
A:The portable power station has no UPS function, while
the home systems has UPS function.
9.Q:Can you supply solar panels? Can you
recommend the solar panels for each
product?
A:We can provide solar panels, if the customer needs,
we can take the one-stop solution services.